“Doug and Chuck were referred to me through a friend of my daughter who lives out of state. I was nervous about the prospect of selling my home of 45 years and even more nervous about placing my trust in total strangers. After our first Zoom meet and greet I felt instantly at ease. While I had never met them, they treated me with the utmost respect and patience. Through the entire process, they answered my endless questions, and assuaged my fears and concerns. Their professionalism and attention to detail made a stressful process seamless and smooth. They are a great team, who get personally involved in the whole moving process. I highly recommend them to all, especially long time home owners and those who are first time sellers and buyers.”
“In 2015 Doug and Chuck were referred to me by a work colleague and they were amazing with the purchase of my Burbank home. When it came time to sell my home in 2021 I couldn’t imagine using anyone else. Doug and Chuck helped me sell and close my home in record time and well above asking price. I had a tight timeline that I honestly didn’t think we could achieve. Not only did we achieve the timeline we actually closed a week early! Doug and Chuck have always made me feel like I am their only client and always go above and beyond. They even referred me to my Las Vegas agent that helped me with my purchase there. The bottom line is Doug and Chuck are more than realtors, they are friends and I feel truly lucky to have met them.”
Scott & Tim R.
“We had a such great experience working with Doug and Chuck selling our home. Last summer during the height of COVID and the fact we had already moved out of LA to the desert, we were not sure of how easy this would be. Of course they handled everything perfect, for a seamless process; from recommendations for minor repairs to all the details of the selling process. Doug and Chuck were upfront and honest during the entire process. When we set the listing price they told us we will see what the market (buyers) say. Well, we sold our house in just a few days well over asking price.
Thanks Doug and Chuck”
Marlyn and Gregg D.
“Doug, Chuck and the team at My Property Experts have been by our side as we’ve sold and bought homes over the past 15 years. We wouldn’t trust anyone else to help us navigate the real estate market. But more than that, we wouldn’t trust anyone else to help us make decisions that are best for us. Most recently, we decided to sell our beautiful home in Woodland Hills – a home we loved that they helped us purchase seven years earlier. Because of their expertise, accurate pricing and beautiful photos, the home sold above the asking price in the first week. And while they are incredible agents, they are even better human beings. They conduct their business with honesty, integrity and with their clients’ needs at the forefront of everything they do”
Emi & Silvana G
“The entire My Property Experts team were simply amazing from beginning to the very end. A process as complicated as a real estate transaction is never without its challenges. Our home purchase was no exception. Christopher, Doug and Chuck were very attentive to our needs and diligent through the entire process. In addition, provided expert advice that we otherwise would have not considered if it weren’t for the team. Would highly recommend this team! We also recommend working with their recommended lender, Preferred Lending Group. Craig and Christian made our whole purchasing process seamless. The entire team truly lives up to their name: My Property Experts. “
“I would use these guys again in a heartbeat for either buying or selling my next place. They love what they do, and it shows. Doug Rago, Chuck Keller and Christopher Hack made the entire experience of selling my place quite possibly the easiest, quickest, and most painless home sale ever. The entire eXp Realty team that I worked with was friendly, courteous, knowledgeable and professional. Their strategy for putting the house on the market–from what to do to get it ready, which home stagers to use, what listing price to go with, and when to physically put it on the market–paid off more than I had hoped for, and could have imagined. They made the daunting task of selling my first home less scary, and really took care to explain the process of what they were doing and what they wanted to happen in regards to the sale (all of which did happen). After only two open houses on the same weekend, I received seven offers–six of which were over asking price. In less than a week, I sold my place for way over asking price (indeed over what everyone expected I would get for it). Escrow went off without a hitch and the sale went as smoothly as any seller could hope for. In short, I’d use these guys again AND recommend them to friends, family and strangers.”
From Joanne H.
“I have bought and sold 7 homes in California, Nevada, Texas, and Tennessee and have never had such professional, wonderful, individual, and personal help as I have had with Chuck Keller and Doug Rago. Their expertise and knowledge in finding homes for me when I was looking and negotiating the closing in a timely manner was exceptional.
I would highly recommend them and their staff to help anyone (rich or not so – young or older) in their quest to find their ideal home. Chuck and Doug will work tirelessly to make it all possible. “
From Kevin S. & Brad D.
“Chuck & Doug were very knowledgeable, professional and concerned with selling our condo as quickly as possible and for the best value. They were successfully managed every step of the sales process with absolute perfect execution. We could not have expected a better or smoother sales of our home.
They are real estate superheros!
Christopher was highly communicative, very prompt and extremely responsible. He is kind, considerate and very intuitive of our needs and also have the buyers expectations. He did an excellent job balancing expectations on both the buyer and us.”
From Tom B
West Hollywood & Palm Springs
“For anyone with real estate needs in either the greater LA area or Palm Springs, I want to enthusiastically recommend Chuck Keller and Doug Rago at My Property Experts. I first met Chuck when I bought my WeHo house in 2001. We stayed in regular touch, went through a possible sale/purchase in 2005, then when I finally decided to sell late last year, he and his agent partner Doug worked full force (with the aid of Chris Hack on their team) to do all they could to help me sell and buy.
Mine was a somewhat complicated situation (aren’t they all?) with ups and downs and stress and lots of tricky moments. Chuck worked hard on both deals (Doug was there as well, but in this case Chuck did the heavy lifting). They have been nonstop busy since moving to My Property Experts, but the highest praise I can give them is that I always felt I was their only client and they were always there for me. To say this all wouldn’t have happened, or worked out as well as it did, without them is the understatement of the year.
As I said, anyone looking for real estate help in greater LA or the Palm Springs are should reach out to them.
There are others I will be thanking (and recommending as appropriate), but to all the rest of you out there who provided acts of friendship during this transition, I have never realized as much how important you all are. Now when are you coming out to see me?”
From Claire O
“I found Chuck, Doug, Jeremy and Chris through one of the many phone calls I received after my listing had expired with the 2nd realtor who had tried to sell my home.
1. What made their call stand out was that they
a. Were professional and persistent & followed up after the first message
b. had a plan to incorporate cutting edge technology into the listing. The other 2 realtors just went about the listing the old fashion way; showings, flyers, & the MLS.
2. They updated me on the status on the listing each week with the number of showings & their marketing strategy (something that the other realtors did not do).
3. They were always available when I had a question about the status of the house.
4. They developed a good relationship with the tenants & were able to work with & around them which was something that the previous manager (who happened to also be the 2nd realtor) could not do.
5. We finally got our 1st offer on the house (after failed attempts and two years with two other different real estate agents) through Chuck, Doug and their team. They conference called us to walk us through the closing process. They made closing a breeze.
I now know and can share from personal experience not all Realtor teams are the same. Not even close. I am grateful to Chuck, Doug , Jeremy and Chris and My Property Experts team for finally selling the house & making closing so easy for us. I am so grateful for their help. Being an absentee owner living in Hawaii working with their team and expertise was a godsend. Thank you! I highly recommend using them. ”
From Susan and David F
“Now that our property has closed, I thought I would take a minute to let you know how pleased Susan and I were with your performance during the sale process. We were particularly impressed with your communications skills, one of the few professionals we could reach on our first phone call or, if you were unavailable at that moment, we could count on hearing from you shortly thereafter or by the end of the day at the latest. Your advice was spot on as to pricing and negotiating with bidders. We felt that you had our interests at heart at all times. We wish you continued success in the real estate business for which you are well suited.
Working with you has been all anyone could ask for in terms of professionalism, knowledge and caring. David and I both have appreciated everything you have done for us. It has been several months of hard work on your part and the results are just what we had hoped for. I wish we had known about you guys a year ago! Thank you for all your hard work and warmest regards”